BC Local Government Job Posting Service


Clerk III - Outreach Program Assistant

Requisition ID: 16193 

The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
The Outreach Program Assistant plays a key role in providing support to various existing and new City projects and programs including, but not limited to, the Green bin program, single-use item reduction strategy, clothing donation bin pilot, repair workshops, etc.  Work involves providing information, direction, alternative options, and assistance to the general public as well as various internal & external groups and agencies; responding to inquiries and complaints from the public related to various programs and bylaws; liaising with the public and businesses on complying with regulatory requirements related to solid waste; assisting the development and implementation of new programs and projects; maintaining documentation and reports; and liaising with consultant and contractor to ensure services are provided accordingly.
Specific Duties/Responsibilities
  • Provides primary point of contact and customer services regarding regulations, procedures, and policies pertaining to various waste management programs such as single-use item reduction strategy, clothing donation bin pilot, repair workshops, Green Bin program and other Solid Waste programs;
  • Resolves complaints related to the single-use item reduction strategy and other city collection programs on a case by case basis and handles a wide variety of enquiries directly from the public or external associations or from 311 citizen service representatives who are unable to resolve the enquiries;
  • Works independently to resolve complaints, assesses and addresses program requirements for various property types and businesses;
  • Uses multiple telephone and computer systems to handle inquiries, research answers, enter requests for service, comments or complaints for investigations and for other purposes;
  • Enquires and solicits site specific information from building and business owners, strata council members, and property management companies to provide and explain options and recommendations to comply with various regulatory requirement and other changes to the Solid Waste Bylaw;
  • Identifies, documents, and refers unresolved matters, more complex inquiries, problems or technical matters to a superior, other staff or City Department, and external agencies;
  • Coordinates with contractors and consultants to ensure services are provided and complaints are addressed accordingly;
  • Organizes, participates, and presents at public meetings, workshops, and open houses, as required, outside of regular business hours, including evenings/weekends;
  • Conducts phone interviews and set up site meetings and surveys;
  • Provides administrative and clerical support to the deliveries of various City programs;
  • As a new program with evolving needs, identifies gaps in the current work process and provides suggestions to a superior;
  • Monitors and updates various databases as required;
  • Establishes and maintains effective working relationships with a variety of internal and external contacts and liaises with other branches, departments, and external agencies on matters which require a coordinated response;
  • Organizes, tracks, and files electronic and paper records;
  • Conducts WorkSafeBC required location checks (phone calls) when staff are in field;
  • Other duties/responsibilities as assigned.

  • Completion of Grade 12 supplemented with relevant post-secondary education/courses related to communications, customer service, computers, and contact centre operations or an equivalent combination of training and experience;
  • Intermediate level in Microsoft Office (Excel, Word, and Access);
  • Strong multi-tasking capability – includes monitoring and hearing information from the callers, while reviewing and interpreting information from the computer, and entering complex data, and responding to the caller;
  • Ability to deal tactfully and communicate effectively, orally and in writing, with representatives from industry, government agencies, special interest groups, and members of the public;
  • Ability to promote various initiatives of the branch to businesses and general public;
  • Ability to condense large amounts of information into readable, understandable, written(typed) remarks
  • Ability to provide accurate and thorough information to the public
  • Demonstrated ability to work collaboratively in a team environment and adapt to changes in the workplace;
  • Ability to identify trends from incoming calls, and notify the supervisor or appropriate Department;
  • Sound knowledge of bylaws, policies, procedures, and regulations pertaining to Solid Waste management;
  • Experience working independently with minimal supervision;
  • Excellent verbal and written communication skills;
  • Ability to handle a large volume of work with accuracy and efficiency in an environment of frequent interruptions;
  • Excellent file management and general organizational skills;
  • Experience in public speaking and outreach to large group of audience is considered an asset;
  • Working knowledge of Lagan, Hansen, POSSE, ACCMA, VanMap, Vandocs, Quickfind, Business License Renewal Web Application, and Sharepoint is considered an asset
  • Knowledge of standard safety procedures is considered an asset;
  • Knowledge of a second language is considered an asset;
  • Knowledge about the City’s Greenest City Action Plan, Zero Waste 2040 Plan, and Single-Use Item Reduction Strategy is considered an asset;
  • Knowledge of Project Management principles and processes and understanding of Organizational Quality Management (OQM) procedures is considered an asset;
  • A current and valid BC driver’s license preferred

Business Unit/Department: Engineering Services (1300) 
Affiliation: CUPE 15 Non Pks 
Employment Type: Temporary Full Time 
Position Start Date: March 2020 
Position End Date: September 2021 
Salary Information: Pay Grade GR-017: $27.45 to $32.25 per hour
Application Close: February 23, 2020

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities. 

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

Apply here

Location: Vancouver, BC
Region: Lower Mainland
Professional Categories: Office Administration
Posted: February 14, 2020, 3:46 pm
Expires: February 23, 2020, 11:59 pm