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Posted: January 20, 2017

Property Tax 101 & Customer Service

GFOABC (Government Finance Officers Association)

Property Tax 101 & Customer Service

Victoria City Hall, Songhees Nation Room
1 Centennial Square
Victoria , BC

April 10 - Property Tax 101 facilitated by Doug Stein
April 11 - Customer Service facilitated by Doug Stein

This is an informal and interactive workshop where participants will learn about the taxation process including assessments, collections, home owner grants and tax deferment.  The objective is to give participants the information they need to confidently and effectively answer questions from taxpayers.

This course will provide staff in local government with the ability to provide excellent customer service. Many times the only opportunity we have to meet our taxpayers is during the busy “tax season”. Through a combination of practical examples and group discussion we will examine what it means to provide “excellent customer service.”  New and experienced staff will be provided the information they need to confidently and effectively provide excellent front line customer service in local government. The setting will provide a practical hand-on approach to dealing with the wide range of taxpayers and customers that we come into contact with during the year, especially at tax time.

Register Now 
Erica Christie

Date: April 10 - 11, 2017
Event Type: Course
Location: Victoria, BC
Region: South Vancouver Island
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