Careers
BC Local Government Job Posting Service
Victim Support Caseworker
Delta Police Department - Civilian
Delta, British Columbia, Canada
Department: DPD Administration - Victim Services
Employment Group: CUPE Local 454
Job ID: CE24-19
Hours of Work: Auxiliary
Pay Rates: $32.92 - $38.75, $3.50/hr for on call hrs
Scope of Responsibility
This is specialized work involving the provision of crisis intervention and follow-up support services to victims and witnesses of crime and other forms of trauma. Additionally, Auxiliary Victim Support Workers may assist with office work at the request of the Program Coordinator. Crisis intervention services consist primarily of responding to requests for emergency support from members of the Delta Police Department and may include attending alone or with a colleague to any scene where requested by police. Victim Support Workers may provide emotional support, transportation where appropriate, referral to community agencies and address emergent needs such as housing, etc. Workers may find themselves working alongside other agencies or first responders including the fire department, paramedics or emergency social services.
Hours of work will include scheduled on call shifts after regular business hours, weekends and holidays as well as occasional daytime office shifts.
Illustrative Examples of Work
- Attends the scene of police crisis call-outs such as crimes, serious accidents and domestic disputes and provides emotional support to distressed victims and witnesses; assists police with next-of-kin notifications in cases of sudden death; provides information to victims on agencies available to provide assistance and liaises with agencies to obtain immediate services; as appropriate, accompanies victims to hospital, contacts family members, arranges for or provides emergency transportation.
- As requested by clients, provides on-going emotional support to victims of crime, trauma and family problems; makes referrals to appropriate agencies for services such as counseling, financial assistance, child care, and legal advice; in consultation with investigating officer updates clients on the progress of police investigations; provides assistance to victims in completing CVAP applications and victim impact statements.
- Provides updates on the progress of matters before the courts; facilitates communication with Crown counsel and provides victims/witnesses with court support services including court orientation and accompaniment.
- Establishes and maintains client files documenting services provided; researches available community resources; prepares and adapts resource lists for the use of clients and staff; represents the program on committees or at presentations as required.
- Performs related work as required.
Required Knowledge, Skills & Abilities
- Knowledge and understanding of the objectives and procedures of the Delta Police Department, Delta Police Victim Services and the services available to victims of crime and other traumas.
- Working knowledge of court and police procedures and the Criminal Justice System as it relates to the work performed.
- Considerable knowledge of the principles, practices and terminology used in documenting client contacts and maintaining related files.
- Demonstrated skills and experience in providing crisis intervention skills including the ability to work effectively under pressure.
- Clear understanding of the boundaries, limitations and safety standards in the provision of crisis intervention services.
- Demonstrated ability to work well with minimum supervision, as well as, part of a team.
- Ability to maintain effective working relationships with a variety of internal and external contacts. .
- Ability to communicate effectively verbally and in writing.
- Ability to handle sensitive information in a confidential manner.
- Basic familiarity with computers and software, including office suite.
- Must be comfortable working in an environment with a Facility Dog present.
- Estimated time of arrival to Delta Police Department must be a maximum of 30 minutes while on call.
Preferred Training & Experience
- Grade 12, supplemented by courses in social services, victim services, trauma and crisis intervention or criminology, plus considerable related experience, or an equivalent combination of training and experience is a requirement.
- A Degree or Diploma in a related field (i.e. social work, criminology, psychology, sociology, criminal justice etc.) would be considered an asset.
- Proficiency in the Punjabi language (spoken and understood).
- Experience working in a police agency or within the criminal justice systems would be considered an asset.
- Familiarity with Penelope Case Management software, PRIME and/or JUSTIN would be considered an asset.
Required Licenses, Certifications & Registrations
- Valid Class 5 Driver's License for the Province of British Columbia
- Security clearance will be maintained throughout employment
In addition to a competitive salary, the Delta Police Department offers a comprehensive Benefit package, including Extended Health, Dental, Life Insurance, and Municipal Pension Plan contribution.
In order to be eligible for employment with the Delta Police Department, you must be either a Canadian Citizen or Permanent Resident, and be at least 18 years of age.
Apply Now
Employment Length: Casual
Education Requirement: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Job Experience: Experience an asset
Rate: $32.92 to $38.75 Hour
