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Level of Service Template

Posting Date: March 10, 2020
Year Published: 2020
Abstract:
This template acts as a customizable tool to help smaller municipalities communicate with Councils, stakeholders, and residents about:
  • The services and levels of service the community currently provides;  
  • Any gaps that may exist between the current status and that which is either required, desired or expected; and
  • Actions or estimated cost to close gaps.
This template is a customizable tool focused primarily on external levels of service (i.e. regulatory and customer LoS) but also provides opportunities for documentation of internal (technical) levels of service.

The completed template will provide a documented set of levels of service for each service area that is commonly understood by staff, council, and the community.
Full Text Word Count: 113
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